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RETURN POLICY


FREE SHIPPING AND HOME PICK-UP SERVICE

GALLERY offers all of its clients a free pick-up service for returning products with DHL mail service only.

Returns must be made within a maximum of 14 business days counting from the day the client received their order.

Returns will only be accepted if they are sent back from the country in which the purchase was made.

Please ensure that you return unwanted items to us as soon as possible.

RETURN FORM

Please fill out the return form and be sure to indicate the item number for the article you wish to return. Once we have received this form we will contact you with the return procedure to be followed.

RETURN FORM

HOW TO RETURN AN ITEM?

The product(s) must be returned and in their original packaging and in re-saleable, undamaged condition with of its components and original labels.

If an article has a security seal you must leave it intact. If you remove this seal the article will no longer meet our return policy’s standards and will no longer be eligible for a refund.

1. Repack item(s) in their original packaging.

2. We will email you a return confirmation number and return label.

3. Print the shipping invoice and the return label and attach them to your package.

4. Print your return form.

5. DHL will pick up the package (including the invoice and return label) from your house and ship it back to Gallery.


REFUNDS

Once we have received your return item(s) - provided that they meet the required criteria to be considered re-saleable, ie undamaged, in its original packaging and with its original labels and security seals intact - we will refund you for the amount invoiced (excluding original shipping costs) by using the same method of payment that was used for the original purchase. Please note that our free return shipping option is only available through DHL.

You will be refunded within a maximum of 14 business days counting from the day that Gallery receives your return package, which must include your return form.

EXCHANGES

If you would like to exchange one or more of the articles you ordered, you must return said articles to Gallery then place a new order. We will reimburse you for the return article (excluding shipping fees in accordance with our Return Policy).
 
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